FAQ
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FAQ

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Q: How do I set my lock? It won’t work.
A: Visit our YouTube page to learn how to set the combination of your lock. If it is defective, please contact us.

Q: My item broke. Can I get a replacement?
A: We offer replacements during the product’s warranty period. Please look here for further information.

Q: Do you have replacement parts?
A: Unfortunately we do not carry replacement parts for our products.

Q: Can I get a refund?
A: We will replace merchandise that is defective. Please see our Warranty and Returns section.

Q: How can I return something that I purchased?
A: Please contact us before returning your item.

Q: Which adapter should I use for the country I’m traveling to?
A: Please take a look at our Guide to Electronics and Electrical Appliances

Q: Is my ____ compatible with the converter I have?
A: Please see our Guide to Electronics and Electrical Appliances.

Q: What RFID frequencies do your products block?
A: Our products block 13.56MHz, the frequency of most credit cards and passports.

Q: What kind of items do your RFID products shield from RFID signals?
A: 
• All new contactless credit cards
    • US passports
    • Enhanced driver’s licenses (Washington, Michigan, New York, and Vermont)
    • Many transit cards (DC Metro and Boston Charlie card)
    • HID iClass, HID MIFARE, HID FlexSmart

Q: What items do your RFID products not shield from RFID signals?
A: 
• Older "prox" cards (HID 125 khz. Includes: ProxCard II, ISOProx II, DuoProx II, Smart ISOProx II, Smart DuoProxII, ProxCard Plus)
    • Indala FlexISO, FlexCard, Flex Tag

Q: I saw a Prop 65 label on your product. What does it mean?
A: Please see our page on Compliance

Q: How do I get more information about Lewis N. Clark?
A: Please see our History page.

Q: How can I sign up for your email blasts?
A: You can subscribe to our emails by clicking here

Q: What is LCI Brands?
A: LCI Brands is the parent company of Lewis N. Clark.

Q: Where are you located?
A: We are based out of Elk Grove Village, Illinois.

Q: What are your hours?
A: We are open 8am to 4:30pm CST Monday through Friday.

Q: How do I become a dealer?
A: Please visit our Dealer Support page on our corporate website for more information.

Still have a question? Call us at 312-455-0500 or email us at info@lcibrands.com