Q: My item broke. Can I get a replacement?
A: We offer replacements during the product’s warranty period. Please look here for further information.
Q: Do you have replacement parts?
A: Unfortunately we do not carry replacement parts for our products.
Q: Can I get a refund?
A: We will replace merchandise that is defective. Please see our Warranty and Returns section.
Q: How can I return something that I purchased?
A: Please contact us before returning your item.
Q: Which adapter should I use for the country I’m traveling to?
A: Please take a look at our Guide to Electronics and Electrical Appliances.
Q: Is my ____ compatible with the converter I have?
A: Please see our Guide to Electronics and Electrical Appliances.
Q: What RFID frequencies do your products block?
A: Our products block 13.56MHz, the frequency of most credit cards and passports.
Q: What kind of items do your RFID products shield from RFID signals?
A: • All new contactless credit cards
• US passports
• Enhanced driver’s licenses (Washington, Michigan, New York, and Vermont)
• Many transit cards (DC Metro and Boston Charlie card)
• HID iClass, HID MIFARE, HID FlexSmart
Q: What items do your RFID products not shield from RFID signals?
A: • Older "prox" cards (HID 125 khz. Includes: ProxCard II, ISOProx II, DuoProx II, Smart ISOProx II, Smart DuoProxII, ProxCard Plus)
• Indala FlexISO, FlexCard, Flex Tag
Q: I saw a Prop 65 label on your product. What does it mean?
A: Please see our page on Compliance.
Q: How do I get more information about Lewis N. Clark?
A: Please see our History page.
Q: Where are you located?
A: We are based out of Elk Grove Village, Illinois.
Q: What are your hours?
A: We are open 8am to 4:30pm CST Monday through Friday.
Q: How do I become a dealer?
A: Please visit our Dealer Support page on our corporate website for more information.
Still have a question? Call us at 312-455-0500 or email us at firstname.lastname@example.org.